Moving around the site and placing an order is super easy. Anywhere you see an icon of a fist clutching cash, just click and it will launch a new browser window with the order form so you can fill it out as you shop. All you need to do is leave that window open, even behind the other windows, and add items as you go. There are also text links, which simply say "order", that will take you to the same lime and raspberry-hued page. When you're ready to send that bad boy in, just hit the "Submit Form" button. Easier than taking candy from a baby!
We accept MasterCard, Visa, American Express, money orders (domestic and international), cashier's checks and personal checks drawn on U.S. banks. We use SSL encryption for all enokiworld orders so nobody can see your info except our billing department at the time of processing your order. We don't store credit card information beyond charging you for that particular order and we never, ever give out your e-mail address. To anyone. Period. We value your security and privacy and work hard not to compromise either.
If you're paying with a check or money order, we hold your items for five business days while the check gets here so hurry up and get those payments in, kids. After that, the item goes back up for sale. Your item will be held until the check clears and then off it goes, on its merry way to you.
A "sold" tag that has been there for a little while usually means that the item has already been ordered and the customer requested to pay by check or money order. For more info, see the "faq" page. This doesn't mean that you can't ever have the item - sometimes, on rare occasion, orders don't get fulfilled and the item will become available again. Just write us and tell us, 'Hey! if that (fill in the blank) comes up for sale again, I want it!".
If you're new to the enokiworld wide web and the thought of putting your beloved credit card number on an order form gives you the creeps, you can call us at 314-991-5775 and order by phone. We're just as friendly as you think we are. You can also print out the order form, or scribble your order on a cocktail napkin in lipstick, and send it to us by fax. Our fax number is 314-237-0012. And if you think you can get a message in a bottle to wash up on the shores of the Mississippi River, cram that bad boy in a Coke bottle and pitch it into the water. We're flexible.
We do some things the old-fashioned way around here, by hand, so don't expect to see your order marked "sold" immediately after you submit the order form. We need to get in there and verify your information before we can change the description to reflect your order. Our hand-checking of orders allows us to know our customers much better than if we let software do it. There are a couple of us around here who can shout out what you last ordered just by seeing your name. When you think about how many customers we have all over the world, you gotta admit, THAT'S customer service. It also enables us to talk to you about your order at a moment's notice without having to look up a bunch of silly data and we'll never have to tell you we don't know who the hell you are or what you ordered because "our computers are down".
We gladly accept returns for any items you are unhappy with. Our terms are explained in detail at the bottom of the order form and on your invoice, included with your great stuff.
We work hard to make sure that your visit to enokiworld is a positive one. If you've got questions, comments or suggestions, we're all ears. Just send us your comments and we'll give it our all.
